How can we help?

We usually reply within 1–2 business days.

Email us and tell us what happened. A screenshot helps.

Cancel your subscription

On iPhone

  1. Open Settings.
  2. Tap your name, then Subscriptions.
  3. Tap FireSweat, then Cancel Subscription.

On Android

  1. Open the Google Play app.
  2. Tap your profile picture, then Payments & subscriptions → Subscriptions.
  3. Tap FireSweat, then Cancel subscription.

Cancel at least 24 hours before your current period ends to avoid the next charge. Deleting the app does not cancel your subscription.

Common questions

I paid but Premium isn’t unlocked

Open FireSweat, go to the Premium screen and tap Restore purchases. Make sure you’re signed in with the same Apple ID or Google account you paid with.

How do I get a refund?

Payments go through Apple or Google, so they handle refunds. On iPhone, go to reportaproblem.apple.com. On Android, request it from your Google Play order history.

My friend can’t join my team

Check that the invite code is typed exactly, and that your Team plan still has a free seat (up to 4 people, you included). If it still doesn’t work, email us the code.

My route isn’t recording

Allow location access for FireSweat in Settings → Privacy & Security → Location Services. To keep recording with the screen off, choose Always.

An exercise is too hard

Tap the move and choose the easier version. Your coach swaps it in and your plan stays on track.

How do I delete my data?

Data on your phone is deleted when you delete it in the app or remove the app. To delete team data we hold, email us from the address you want us to reply to. See the Privacy Policy.